West End Rentals British Virgin Islands Tortola West End

Sugar Mill hotel | Hotel in West End, British Virgin Islands

| 9.8 (46 Reviews) |  1 Bathroom
West End Hotel | Sugar Mill hotel

Hotel with Accessibility, Bedding and Spa

On beach with outdoor pool for sandy fun near Apple Bay
Catch some rays at the beach or spend the day relaxing at Sugar Mill hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Sugar Mill hotel offers 12 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

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main street, West End, British Virgin Islands

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Ocean View
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Bathrobes
  • Toothbrush and toothpaste (on request)
  • Rainfall showerhead
  • Shampoo
  • Hair dryer
  • Towels
  • Soap
  • Shower
Bedroom
  • Blackout drapes/curtains
  • Air conditioning
  • Pillow menu
  • Ceiling fan
  • Bed sheets
  • Premium bedding
  • Down comforter
  • Memory foam mattress
  • Local maps
  • Guidebooks/recommendations
  • Connecting rooms available
  • Slippers
  • Laptop-compatible safe
  • Separate sitting area
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Laptop-friendly workspace
  • Restaurant dining guide
Breakfast
  • Free cooked-to-order breakfast available daily 8:00 AM–10:00 AM
  • 3 bars/lounges and 1 beach bar
  • 2 restaurants and 1 coffee shop/cafe
  • Paper towels
  • Espresso maker
  • Free bottled water
  • Coffee/tea maker
  • Ice maker
  • Refrigerator
  • Coffee grinder
  • Electric kettle
  • Wet bar
  • Kitchenette
Parking
  • Free self parking on site
Accessibility
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
Activities
  • Free beach club
  • Outdoor pool
  • Full-service spa
  • Designer stores
Entertainment
  • Streaming services
  • Digital channels
  • 42-inch flat-screen TV
General
  • Meeting room
  • Library
  • English
  • Beach towels
  • TV in lobby
  • Designated smoking areas
Guest Services
  • Refrigerator
  • Outdoor pool
  • Laundry facilities
  • Kitchenette
  • Daily housekeeping
  • Concierge services
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services
  • Hair salon
  • Laundry facilities
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Beachfront location
  • Outdoor furniture
  • Beach loungers
  • Beach umbrellas
  • Terrace
  • Garden
  • Free beach cabanas
  • Balcony
Spa
  • Massage - deep-tissue
  • Treatment room
  • Massage - Thai
  • Massage - hot stone
  • Outdoor treatment areas
  • Massage/treatment rooms
  • Massage - Swedish
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 10:00 pm minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Credit card charges are subject to a surcharge of 3 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Philip
Jul 25, 2025 04:46:07 AM
Review Score:   6
Summary: Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
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Room Arrangement

Room Info Facilities
DeLuxe Studios
Room Size: 320 square feet m2
1 King Bed
DeLuxe Studios

General

Number of living rooms 0, Ping - 9, Square meters - 30, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Sea view, Bed count minimum 1, Square feet - 320, Bed count maximum 1, Number of bathrooms - 1
Tiffany Prestige
Room Size: 320 square feet m2
1 King Bed
Tiffany Prestige

General

Number of living rooms 0, Ping - 9, Square meters - 30, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Sea view, Bed count minimum 1, Square feet - 320, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Sugar Mill hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Sugar Mill hotel have a swimming pool?

Yes, this Sugar Mill hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sugar Mill hotel?

Best-rates for the Sugar Mill hotel starts from $413 per night with includes Designated Smoking Area, View, Balcony/Terrace, Air Conditioner, TV, Business Services, Restaurant, Guest Services, Entertainment, Internet, Wellness Facilities, Laundry, Ocean View, Accessibility, Bedding/Linens, Spa, Bar, Breakfast, Child Friendly, Kitchen, Parking, Pool with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sugar Mill hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sugar Mill hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sugar Mill hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sugar Mill hotel?

Based on the information reported by the owner or manager, the Sugar Mill hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sugar Mill hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sugar Mill hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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